Help + FAQs
Everything you need, in one place
Orders
We process orders quickly — if you need to make a change, contact us within 2 hours of placing your order at info@cayrebeauty.com. We cannot guarantee changes after this window, but we will always do our best.
Email us as soon as possible with your order number and the correct address. Once an order has been dispatched we are unable to redirect it.
Hair Extensions
Use our Colour Match guide to find your closest match based on your natural or current hair colour. If you are between shades, we recommend the lighter option as it is easier to tone down than up.
With proper care, clip-in extensions can last 12–18 months or longer. How often you wear and wash them will affect this. See our Hair Extensions Care Guide for tips.
All our extensions can be heat styled unless stated otherwise on the product page. They can also be toned or tinted by a professional. We do not recommend bleaching.
Shipping + Delivery
Delivery typically takes 3–11 days depending on your location.
Yes. We ship to most countries worldwide. Duties and taxes may apply at customs — these are the responsibility of the customer.
Returns + Exchanges
We accept returns within 14 days of delivery for unused, unopened items in their original packaging. Hair extensions must be unworn and unclipped to be eligible. See our Returns page for full details and to start a return.
No results found. Try a different search term or category.