FAQ

Welcome to our FAQ page! Below are answers to some of our most frequently asked questions. If you need more information, please feel free to contact us.

Ordering

Can I modify or cancel my order?
Yes, you can modify or cancel your order within 12 hours of placing it, as long as it hasn’t shipped yet. Contact us as soon as possible if changes are needed.

Shipping

Where do you ship to?
We offer free worldwide shipping.

How long will it take to receive my order?
Orders typically arrive within 4-8 business days, depending on your location.

Do you offer free shipping?
Yes, free shipping is available for all orders globally.

Returns and Exchanges

What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in resellable condition. For more details, please review our full Returns Policy.

How do I initiate a return or exchange?
To start a return or exchange, use our Returns Portal or contact our customer support team for assistance.

Who pays for return shipping?
Customers are responsible for return shipping costs.

Sizing and Fit

How do I find the right size?
Please refer to our Size Guide for detailed sizing information. If you're between sizes, we usually suggest sizing up for comfort.

Do your items fit true to size?
Most of our items fit true to size, but we recommend reviewing the product descriptions and customer reviews for more specific guidance.

Payment

What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Apple Pay.

Is it safe to use my credit card on your website?
Yes, our website uses SSL encryption to ensure that all payment information is securely transmitted.

Product Information

How do I care for my Cayre Beauty products?
Care instructions are provided on each product’s packaging. For most items, we recommend gentle cleaning and proper storage to maintain quality.

Promotions and Discounts

How do I apply a discount code?
Enter your discount code during checkout in the designated field before completing your payment.

Can I use multiple discount codes on one order?
Only one discount code can be applied per order.

Contact Us

For further inquiries or assistance, feel free to reach out:

We’re here to help!